As our products are freshly prepared food items, we do not accept returns once an order has been delivered or picked up. If there is a genuine problem with your order, please read on for how we make it right.
You're entitled to a refund or replacement if your order arrives incomplete, incorrect, spoiled, or significantly delayed beyond the estimated time without prior notice. Please contact us within 2 hours of delivery with your order number and, where possible, a photo of the item received.
Orders can be cancelled free of charge before the kitchen accepts them. Once preparation has begun, an order can no longer be cancelled, though the issue-based refund above still applies if something goes wrong.
Cash on Delivery orders are refunded via bank transfer or store credit, whichever you prefer. Orders paid online through Swich are refunded back to the original card, wallet, or bank account used, and can take 5–10 business days to reflect depending on your bank. Orders paid with loyalty points have the points credited back to your account balance immediately.
If an order was paid using a mix of points and cash or online payment, an approved refund is split the same way: the points portion is returned to your points balance and the cash/online portion is refunded through the original method.
Call us at +92 304 1110845 or email admin@spiceroute.pk with your order number. Refund requests are reviewed on a case-by-case basis and you'll hear back from us within 24 hours.